Q:When have your skills in diplomacy been put to the test?
A:A customer came in once and demanded money back for an evening dress that had apparently been worn.She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty.I quickly told her wed happily return her money,even though I didnt think she was being honest.I decided it was more important to keep other customers from hearing her and maybe doubting our high quality merchandise.
问:告诉我某次你不得不延长工作期限的情形。
答:一次工作已经进行两周了,可是在工作进行当中,很明显地顾客又要求我们多加几项特性。我重新和顾客商谈,记下他的目的和要求,给他一张像菜单一样的价格表,那上面他可以有更多的选择,但必须付更多的钱和等待更长的时间。他选择了一个他认为改变要作出3个星期相应调整的中间档次。
为了使一项工程的全部目标圆满地实现,描述一下你的责任感和自觉性。假如你不调整工作期限的话,将会使什么目标大打折扣?
Q:Tell me about a time you had to extend a deadline.
A:Two weeks into a job,it was clear that our client expected us to add more feat ures as we went along.I renegotiated with the client,outlined his goals,and showed him a price structure similar to a menu,from which he could choose more features at a higher cost and in a longer time frame.He opted for something in the middle that he understood would cause a three week adjustment to the schedule.
问:你想努力提高或改变什么方面的个人技巧或工作习惯呢?
答:我必须学会拒绝。我过去常爱帮助别人,甚至到了别人滥用我的好意的地步。现在我向能有回报的人提供帮助。总的来说,交换是比较公平的。随着时间的推移,我们办公室人员的合作也大大提高了。
这个问题与“叙述你在最近的工作上是如何改进职业技能”相似。可是,在这里你很可能想谈及从最早的工作或在相对较久远的时间里,你技能的发展,但要使面试官相信这种特殊的工作习惯不再是一种工作阻碍了。
Q:What personal skill or work habit have you struggled to improve?
A:I had to learn to say no.I used to be helpful to the point that other staff abused my goodwill.Now I offer to help by countering with something I'd like help on in return.On balance I beileve the tradeoff is more equitable,and cooperati on in our office has improved over time.
问:你在桌上放什么书?
答:我放一本好的字典在桌上,我也会放一本strunk and white,这是一本好的参考书,能查找高中或大学里学过但又忘掉的语法知识,或者在遇到特别困难的情形也可使用。
招聘者可能有兴趣判定你对你的职业有多重视。一本好字典和好的参考书对于一个从事写作的人来说是手头必备书,你可能也会把喜爱的小说放到桌上。
Q:What books do you keep on your desk?
A:I keep a good dictionary on my desk.I also keep Strunk and White,which is a good reference for looking up all the grammar rules that you learned in high school and college but forgot,or for particularly difficult situations.
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编辑:玲玲 作者:本站整理 时间:2007-8-10 5:14:41 来自:
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